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Shipping & Tracking: Every charger is shipped with a specific serial number for tracking and verification purposes.
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Guarantee Terms: We offer a 6-month guarantee on our chargers. This guarantee is only applicable and honored after we successfully verify the product’s serial number.
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Return Process: Customers are not required to physically return a defective charger to us.
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Claiming a Replacement: To claim a replacement, you must record a video clearly showing the defect in the charger. The product’s serial number must also be clearly visible in this video.
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Resolution: Once the video and serial number are verified, the company will dispatch a replacement charger to you within a short time.